Vendor management
Build stronger provider relationships, reduce fees, and improve operational reliability.
Typical call: 25 minutes.
- Provider performance review
- Fee and contract audit
- Escalation and support paths
- Roadmap and renewal plan
- Service review cadence
What you will get
A structured vendor program with clear ownership and measurable outcomes.
1. Provider performance scorecard
Benchmarks for approval rates, uptime, support responsiveness, and cost.
2. Commercial and fee review
A detailed view of fee structures and renewal priorities.
3. Escalation and support paths
A clear map of vendor contacts, escalation timing, and ownership.
4. Roadmap and renewal strategy
A plan for renewals, new services, and provider coverage gaps.
5. Review cadence
A structured service review cadence with decision rights and follow ups.
How the engagement works
A focused engagement to align vendors with your payments goals.
Week 1. Vendor review
Review provider performance, fee structures, and operational pain points.
Week 2. Commercial analysis
Identify pricing leverage, fee issues, and renewal priorities.
Week 3. Escalation and workflows
Define support paths, escalation timing, and internal ownership.
Week 4. Handoff and roadmap
Deliver the vendor roadmap, renewals plan, and ongoing review cadence.
Example outcomes
Typical improvements from the engagement.
- Lower processing fees through contract and pricing improvements.
- Faster issue resolution with clear escalation paths.
- Improved vendor accountability and reporting cadence.
- Clearer renewal and roadmap decisions across providers.
What we need from you
A short checklist to get started.
- Provider list, contracts, and fee schedules.
- Performance data by provider and region.
- Current escalation paths and support contacts.
- Upcoming renewal dates and product roadmap needs.