Sprint offer
Payment metrics setup for marketplaces and platforms
In 30 days, install a payments metrics OS so your team can spot issues early, diagnose fast, and prioritize the fixes that move conversion, risk, and cost.
- Identify decline drivers by PSP × country × method.
- Turn disputes and payout failures into daily signals, not escalations.
- Align Finance, Risk, Ops, and Product on one source of truth.
On the fit call we'll review your dashboards, confirm data access, and lock sprint focus.
- Metrics layer
- Dashboards
- Alerts
- Operating processes
- Optimization proposals
A payments metrics OS your team can run
One-page KPI tree linking pay-ins, pay-outs, disputes/risk, and cost.
Short dictionary with formulas, segments, targets, caveats, and owners.
Executive, Ops, and Risk views implemented where access allows. If not, you get a build-ready dashboard spec.
Simple thresholds for auth drops, dispute spikes, payout failures, fraud signals, and cost drift — with owners and actions.
Weekly review agenda, monthly provider scorecard, and incident checklist.
Net Successful GMV → Auth rate • Capture rate • Refund rate
Payout reliability → Success rate • Return rate • Time-to-payout
Risk → Dispute rate • Loss rate • Concentration by seller cohort
Economics → Effective processing bps • Fees by PSP/method/country
Authorization rate = authorized / attempted (by PSP • country • method • issuer bucket).
Payout failure rate = failed / attempted payouts (by payout rail • bank • country • seller cohort).
Dispute rate = disputes / captured txns (by seller cohort • category • country).
Auth rate drop (‑3pp vs baseline) → Owner: Payments Ops → Action: check PSP + issuer buckets.
Payout return spike (+2× baseline) → Owner: Payouts Ops → Action: top banks/rails + seller cohorts.
Dispute spike (+30% WoW) → Owner: Risk → Action: cohort review + policy/controls.
- Found top decline drivers by PSP × country × method in the first week.
- Cut payout failure investigation into a short daily check.
- Spotted dispute concentration in one seller cohort and changed policy.
- Created a weekly cadence so issues do not become surprises.
Simple phases, clear artifacts
Discovery & data map — systems inventory, events, and “truth sources” doc.
KPI tree + metric definitions — KPI tree and metric dictionary with segments and owners.
Dashboards v1 + alert spec — dashboards implemented where access allows; alert thresholds and routing.
Operating cadence + roadmap — weekly review template, scorecard, checklist, and 30/60/90 plan.
Fixed fee for the 10-day sprint.
Includes fixed scope, fixed 10-business-day timeline, three working sessions, and templates your team keeps. Implementation support or a follow-on Payments Ops retainer is optional.
- Clarify your marketplace model, regions, and provider stack.
- Review current metrics and dashboard coverage.
- Confirm sprint focus (pay-ins vs pay-outs vs disputes/risk), data access, and timing.
- If it is a fit, you get a start date and 1-page scope the same day.
Before you book
Yes, where access allows. If not, you still get dashboard + alert specs your team can implement.
That's normal. The sprint designs a metrics layer that works with what you have now and shows what to fix next.
One point of contact, read-only access (or exports), and three short working sessions during the sprint.
No. You get a usable v1 now and a 30/60/90 roadmap for any deeper data work.
Run payments like a system, not a fire drill.
If this sounds like the right level of help, book a short fit call and we'll see if the sprint is a match.